Pestec
Pestec is an mobile app that offers a symptom self-checking system to save the customer service time for pest control.
TOO HARD
to describe your trouble in word?
USE ADVANCED COSTOMER SERVERCE TO TREAT PESTS
Problem:
When costumers want to have a pest control service, it's always hard for them to describe what s they are facing through phone calls. Thus it's time-costing to diagnose costumer's problem. An effective way of communication is in demand.
Solution:
Launched an costumer service application to guide costumers to diagnose problems by them selves.
My role:
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Product Designer
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UI/UX Designer
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(Industrial) Product Designer
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Illustrator
Product flows
1. Pest information:
This part is the information panel, it tells costumer the general information about what trouble they are facing, and some simple treatment can be done by themselves.
2. Self examination:
Offer descriptive words and symptom sample pictures to help customers diagnose the situation, report the possible results as feedback.
3. Call for the pest control service:
This is the original calling service like usual. This part will directly contact to Pestec pest control customer service line.
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Self check process
Offer descriptive words and symptom sample pictures to help customers diagnose the situation, report the possible results as feedback.
It will give the customer some information about that type of pest, as well as some suggestions of some simple treatment before the experts come.
Application Content Illustration
Illustrate the whole scientific illustrations for the application, help the company and application educate, and train the new employees to become familiar with the pests.
Application diagrams
Branding product concepts
Designed a pest-control purpose app that offers a symptom self-checking system to save the customer service time and to improve the efficiency of staff training; illustrated all the scientific diagrams for the application; branded logo update, product concept design from raw ideas.
